Return Information

RETURN POLICY accepts returns up to 30 days from receipt and will credit back the full amount of the product. Please contact Customer Service for return authorization number on all returns (including damaged or defective products, incorrect orders, warranty claims) prior to returning the item. The product must be returned unopened/tampered with in its original packaging.

Non-Returnable Items

A small number of items that we sell may be clearance items labeled as “Non-Returnable”. These special order items or sale items are not eligible for our standard return policy described on this page. We do not accept returns or cancellations on these items once the order is placed.  If you require assistance with a Non-Returnable Item, please contact our customer service team.

Replacing Items Under Manufacturer Warranty honors all manufacturer warranties for our products. If you are experiencing a problem that is still covered by a valid manufacturer’s warranty, please contact a Customer Service Representative. will advise you of the next steps for getting your replacement as fast as possible. In some cases this will require you to contact the manufacturer directly.

Return Procedure

1. Contact Customer Service for a Return Authorization. Place that Return Authorization Number on the exterior corner of the package and inside Include a note describing the problem.
2. Pack the item(s) securely in the original product packaging. Include all paperwork.
3. All returned items must be brand new, unused and in their original packaging.
Do not write on or place shipping labels directly on manufacturer packaging.
4. Send the return package to the address provided by customer service.
The return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.

You can expect a refund in the same form of payment originally used for the purchase within 2-3 business days of our receipt of the returned items. is here to help!

Call Toll Free – 855-694-8221

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Write us at the following address.
124 Sheridan Avenue
Albany, NY 12210